Frequently Asked Questions
Warranty Information
Warranty Information As of January 1, 2026. La Marzocco offers an 18 month warranty beginning at ship date from the bench testing facility. This 7 Brew extended warranty covers all parts and expedited shipping. Labor is invoiced to 7 Brew corporate. ...
Safely Turn OFF Equipment
Each piece of gear at 7 Brew locations features power switches to turn ON and OFF equipment. Understanding when and how to properly power off equipment during routine cleaning or in the event of an emergency is important. Review the guide below to ...
Equipment Documentation
La Marzocco Linea PB Machine Data Plate & Serial Number Mazzer Robur Auto S (Espresso) Mazzer Super Jolly V Pro (Decaf)
Breaker Panel
Every 7 Brew location has a breaker panel (also known as an electronics panel/box) containing the breaker switch for each supplied circuit. In the event of an Unexpected Espresso Machine Shut Off. Locating and understanding the breaker switche(s) ...
Equipment Best Use Practices
Best use practices, helpful advice, and big picture equipment care scenarios are considerations recommended by Black Rabbit Service when using and tending to coffee equipment. Review the Safety Information guide as well as the Equipment Manufacturer ...
Safety Information
Safety is priority when using and servicing coffee equipment! There are many ways a service, regardless of technical depth, may turn dangerous if key precautions are not followed. Tech Tip! Black Rabbit Service always recommends contacting our 7 Brew ...
Preventative Maintenance - FAQ
Preventative Maintenance (PM) or routine service is imperative to maintaining coffee equipment so it functions as expected and reduces the risk of emergency service calls. Commercial grade equipment is designed to surpass expectations day in and day ...
Espresso Shot Troubleshooting
In short, shots, also called Extractions, are the result of finely ground coffee brewed under heat and pressure transforming it into a concentrated beverage known as espresso. This finely ground coffee is called a dose (a puck once tamped into the ...
Common Troubleshooting & FAQ
Answers provided in this guide are intended to provide initial troubleshooting tips and helpful insight to avoid a service call if possible. These measures are not a substitute for an experienced espresso technician. In the event of a reoccurring ...
Terminology Glossary
Call this a glossary, index, or compendium! Coffee terminology varies across the industry and we at Black Rabbit Service are no strangers to speaking in a colloquial voice when describing a term, tool, or technique. Many of the concepts and terms ...